If you are embarking on an adaptive lean change program, one thing is certain – you will face many challenges. It will require excellent leadership and the ability to change many aspects of your organisational work climate. The risks and potential rewards are great. Do it right and you could create a great place to work, optimise costs significantly and most importantly innovate new services and products that satisfy your customer’s needs.
This Tutorial looks in detail using practical case studies at how you could use Sense and Respond 3.0 – Adaptive-Lean thinking to transform staff and management thinking. It will help you avoid the errors and assumptions that sometimes lead to change and improvement projects failing to deliver the anticipated outcomes.
Who is this for?
Managers in Operational Improvement, HR, Operations, Finance, Customer Service, IT, Applications Development, Senior Teams, Change Practitioners, Systems thinkers and anyone interested in creating sustained improvements for customers and employees alike.
What will you gain from attending?